Service Alert
| Date | Description |
|---|---|
|
6th March 2019 (7.00pm - 8.30pm) |
Notice of Network Maintenance : Maintenance works on main network equipment
-Users will not be able to access the network, internet and all applications including UMMail/ SiswaMail during the stated time |
| 13th Oct 2018,10:00am-14th Oct 2018, 5:00 pm | Spectrum services (spectrum.um.edu.my) will be temporarily down
-Users will not be able to access Spectrum during the stated time |
| 3rd July 2018 (1.10pm- 1.55pm) | Notice of Network Maintenance : Campus core router system patch and update by the ISP
-Users will not be able to access the network ,internet and all applications including UMMail/ SiswaMail during the stated time |
| 8 - 10 June 2018 | Relocation of University's Primary Network equipments from PTM's old building to the new building
-Services started to resume in stages from noon 9th June on wards |
| 22 May 2018 | Technical glitches of eProcurement & Vendor Portal
-Services resumed back to normal at 12.19 noon same day |
| 21 April 2018 (9 am)- 22 April 2018 (12pm) | UM ICT Service Disruption due to Phase 1 - Servers Relocation ( est 66 peripherals) from PTM Old building to the new site.
The affected services are :
2) qmec.um.edu.my |
| 22 March 2018 : Service Disruptions ( continued) | due to ORACLE SAN hardware problem since 21/3/18
- Trouble shooting in progress since 8 am in the morning. Due to the complicated steps required to rectify the problem estimated recovery time may drag up to 12 noon 22 March 2018 or earlier - Affected Systems (MyUM , Staff eServices, Attendance, UMiFis, Portal resumed recovery in stages starting 10.50 am (22/3/18) - Problem still persists in accessing the following systems : UMEXPERT, RMIS / RPMS , UMPortal > eProcurement, UMPortal> Research , HelpDesk & UMDashboard as at 3.30pm - Access to ALL affected systems FULLY recovered at 6.55pm (22/3/18) |
| 21 March 2018 | Service Disruptions for all major applications & portal connected to Oracle Database due to SAN hardware problem ( estimate time 1 day) :Service Disruptions affecting major applications attendance.um.edu.my, portal.um.edu.my, eprocurement.um.edu.my, myum.um.edu.my, umisis.um.edu.my, umhris.um.edu.my, umifis.um.edu.my, umexpert.um.edu.my, helpdesk.um.edu.my etc - Trouble shooting in progress since 8 am in the morning. Due to the complicated steps required to rectify the problem estimated recovery time may drag up to 12 noon 22 March 2018 or earlier
|
| 11 February 2018 | Planned Maintenance for Load Balancer ( estimate time between 10.30am- 3.30 pm) :Service Disruptions affecting several applications - Resolved- same day
|
| 6 February 2018 | Network Disruption due to Power Failure - at Department of Microbiology - Resolved same day |
| 6 February 2018 | ISIS Service Disruptions due to access congestio - Resolved same day at 3.30 pm |
| 6 February 2018 | Service Disruption Portal UM due to Technical issues - Resolved same day |
| 6 February 2018 | Slow access to eProc , Portal UM, Staf eServices - Resolved same day |