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ICT Service Catalogue

This catalogue is an introduction to the services we offer and contains useful, practical information about the extensive IT facilities provided for staff and students.
Our IT Services aim to support you in whatever role you have at the University - our staff are friendly and well informed, and will do their best to help you.

Services
 Description Contact

Email

Email facility for students and staff.

 Helpdesk System

Software

Microsoft 365
Office 365 Education is a free suite of hosted Microsoft services and applications that is intended for your educational needs.

Helpdesk System

Software For Teaching & Learning

The software you need for your work or studies can be accessed from managed classroom or office machine.

For Staff :- UMPortal (https://portal.um.edu.my/) >> Log In >> ICT Info >> Download Software >> Main Software

For Student :- MyUM (https://myum.um.edu.my) >> Log In >> Software

 Helpdesk System

umsoftware.support@um.edu.my

Portal & Online Systems

 i.  Portal for Staff - UMPortal (https://portal.um.edu.my/)
ii. Portal for Student
  1. Academic related services : MAYA
  2. Non academic services : MYUM
 Helpdesk System

University Enterprise Systems ( UES)

Main Categories are :

Administrative Finance
  1. Student Management (UMSits, MyUM Graduan, Alumni etc)
  2. Online learning platform (SPECTRUM)
  3. Human Resource (eServices ,eHR)
  4. Research Grant & Expertise (RGMS,REMs, UMEXPERT)
  1. Financial Management (SAP)
  2. Procurement , Vendor
  3. Asset & Inventory
  4. ePay, ebidding, Wakaf

Administrative Apps Services
marina@um.edu.my

Finance related Apps service
kanmani@um.edu.my

Strategic Solutions

Emerging Technologies
  1. UM Mobile Portal App. (UMTOUCH )
  2. Vechicle Tracking System (BusTracking)
  3. Queuing System (UMVACQ)
  4. Event Management (UM Event)
  5. MicroCredential Learning (Atrium)
  6. Open & Distance Learning (ODL)
  1. Ticketing (Helpdesk)
  2. Online Meeting (eMeeting)
  3. Management Information (Dashboard)
  4. Facilties, Item and Sevices Booking Platforms (IBS, UMPoint (Space, Service and Item)
  5. Research Data Capture (Redcap)
  6. Central App. Programming Interface (UMAPI)
Corporate Platform
Primary Platforms for Websites (UM Main websites & Departmental websites)
  1. UMCMSX - Main University Websites
  2. UMCMS - Departmental Websites, Online Courses ( FutureLearn & OCW)
 Primary Portals Platforms
  1. UMPortal , News , UMalumni, QMEC
  2. Visitor Monitoring ,Face Recognition (FR)



hadafi@um.edu.my










 

adnan@um.edu.my

Network

Network Authentication
Available at residential colleges, departments and faculties. Use your UM email credentials to log in. For more information :

  1. Network Authentication guide for UM Staff n Student
  2. UM Wifi guide for Guest
 Helpdesk System
Wired Network
Minimum speed is 100/1000Mbps for every wired user. Data ports are mostly available in offices, teaching halls/rooms, laboratories and meeting rooms		 Helpdesk System
Internet Gateway Capacity
UM provides a total of 10 Gbps connectivity to the Internet. The connectivity is provided by TM and MyRen.		 Helpdesk System
VPN
  1. Extends private network across a public network and enables you to send and receive data across shared or public network.
  2. VPN Apps For Those Who Need To Access UMMaiL From CHINA
 hazur@um.edu.my /
asmawan@um.edu.my
Eduroam
Education roaming is an international roaming service for users in research, higher education and further education. Use your UM email credentials to log in from any location in the world that provides Eduroam service.		 hazur@um.edu.my
Helpdesk System

Data Center

Webhosting
Webhosting service for departments, registered bodies and student associations within UM.

Create your own websites with your own customization.
Download Web Hosting Guidelines and Web Hosting Application Form below:

  1. Web Hosting Guidelines
  2. Web Hosting Application Form
 idayu@um.edu.my / adlisyah@um.edu.my

Domain name registration
Domain name registration for departments and authorised associations and conferences within UM.

Download UM Domain Name Registration Forms.

 adlisyah@um.edu.my
Server Optimisation consultancy
Stems from our extensive experience in handling servers , we also provide consultancy services on how to increase server performance and accessibility.		 adlisyah@um.edu.my

ICT Security

 Incident Handling
Report ICT security related incidents, adverse events and weaknesses to Department of Information Technology.		 umcert@um.edu.my
Threat and Risk Management
Continuous improvement to identify, protect, detect, respond and recover cybersecurity threats and risks and strengthen cybersecurity infrastructure.		 ictsecurity@um.edu.my
Computers, Applications,Servers and Network Security Assessment and Audit
Security assessment and audit services for computers applications, servers and network.
ICT Assets Monitoring and Analyzing
Monitoring and analyzing ICT assets to observe anomalies and abnormalities.
Log Analysis
Log analysis services for forensic purposes.
Security Awareness Program
Conduct security awareness campaign through e-mail, web and training. We handle various latest website development. We also provide consultancy on how to increase your web crawling and accessibility.

Multimedia

Multimedia Services
We provide services for

  1. Multimedia Technical Support
  2. Video conferencing/ Web conferencing/ Zoom Meeting & Webinar license
  3. Studio recording facilities.
  4. Remote Learning facilities training/system/support.
 aminudin.razali@um.edu.my

Digital Video Production
We provide services for

  1. Teaching and learning Video Content Production
  2. Live telecast with two way communications.
  3. Video Production and Editing services
  4. Multi Camera Production.
 nabilah@um.edu.my

Commercial

Commercializations & Collaborations

Backed by our extensive experiences in handling multitude of IT related matters in UM environment , we welcome potential ideas for commercialization and or collaborations both from internal and external parties.

For details please contact our PIC : khairi@umholdings.com.my

Last Updated: 29/12/2023